Returns & Exchanges

At KOTOBUKIYA US ONLINE, we want you to be fully satisfied with your purchase. If you are not happy with your fashion items, you may return them within 30 days of delivery provided they are in original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Return Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all labels, hangtags, and protective materials are included to maintain the item's condition.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.