Frequently Asked Questions

Everything you need to know about your KOTOBUKIYA US shopping experience.

How long does shipping take for domestic orders?

Standard shipping within the United States typically takes 3-7 business days. Please note that pre-order items will ship according to the release dates specified on the product page.

What is your return policy for apparel and accessories?

We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaboration items may be final sale.

Are the products sold on this site authentic?

Yes, KOTOBUKIYA US ONLINE is the official North American storefront. All products, including apparel and lifestyle goods, are 100% authentic and officially licensed.

Do you offer international shipping outside of the US?

Currently, KOTOBUKIYA US ONLINE primarily serves customers within the United States and Canada. Shipping rates and delivery times for Canadian orders are calculated at checkout.

How can I track my order status?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.